We make reporting a snap with our completely private labeled reporting. We use ninjacat.iofor reporting, a third party software that takes your client's account data, andturns it into something more manageable to understand.
At PPC.Ninja, we believe in providing clear, concise, and timely communication to keep you fully informed about your client's account performance. Here's what you can expect from our reporting services:
1. Weekly Account Updates
We will make updates to your client’s account on a weekly basis. While we may not be in the account every day, rest assured that it is closely monitored and adjusted regularly to ensure optimal performance.
2. Monthly Automated Report
On the 1st of each month, you will receive an automated report (with your logo on it) summarizing your client’s account key metrics and performance over the previous month. This is designed to give you and your client an easy-to-digest snapshot of your campaigns.
3. Monthly Review Call
Each month, we’ll schedule a 20-minute call to review the account performance and discuss any upcoming strategies or adjustments. This is a dedicated time for us to align on goals and ensure we’re on track.
4. 24-Hour Email Response Time
We are committed to responding to all emails within 24 hours. Please give us time to read, assess, and respond thoughtfully to your queries. Rest assured, your emails are a priority, and you’ll always hear back from us in a timely manner.
5. Reasonable Email Communication
We encourage regular communication, but it should remain “within reason.” This means a few emails as needed throughout the week and month. For any urgent matters, we’ll always do our best to prioritize.
6. Additional Reporting
Any additional or customized reporting requests may incur extra charges. These must be approved by PPC.Ninja in advance to ensure transparency and avoid unexpected costs.
Executive Summary Report:
Review a monthly executive summary of the top KPIs such as spend, conversions, conversion rate, CPA, CTR, CPC and more.
Conversions Reporting:
You'll be able to review a 6 month rolling report of your client's conversions. Along with the spend, clicks, impressions and more to watch the conversions grow over time.
Adgroup and Keyword Performance:
See your client's Adgroup breakdown by performance, conversions, spend and all the other key KPIs.
FAQs
Do I get monthly reports for my clients?
Yes. A monthly report is deployed out on the first of each month for the previous month’s data, plus a rolling report going 6 months back in the account. This gives both you and your clients a summary of the performance each month. It provides the “basic” information for you and your client to track the success of the performance.
Who gets the reports?
The reports are deployed directly to our partners (you). This allows you to see the report before your client, add your own notes or add it to other reports you may send your clients. Being a white label AdWords agency, we don’t send the reports directly to clients, adding another level of “Ninja” to the process.
Do I get to talk to anyone if needed?
Our general “day to day” customer support is handled though chat and email. This has been proven to be the most efficient way to update accounts and communicate with our partners. Depending on the account type you are under (Large and Enterprise) an account manager will be assigned for you to review your clients accounts and performance each month.